a story to share

I have a story to share, and it's related to this.

Air Asia is celebrating their 5th Anniversary this year, and they have just launched 2 TV commercial recently. The commercials are themed as Amazing Air Asia, also in conjunction of being partner sponsor for AXN's Amazing Race Asia.

Commercial 1:



Commercial 2:



The commercials are great! They have done good job in shooting the commercial, the results are just too good. Maybe a little too good comparing to the actual service provided by the airline. In Malaysia, there has been a debatable issue on the flight delays caused by both the airlines in Malaysia. And, all parties had come to an agreement to solve the problem, and minimizing the occurrence of delaying flights.

That promise did not quite work well.

A friend of mine was due to fly from Kuching to Kuala Lumpur at 1155 hour. But to much of his despair, his flight was delayed until 1400 hours. According to him, he was not notified until that morning, probably just hour before his original departure time.

He planned to visit some shopping center in Petaling Jaya after checking in to the hotels. But with the altered departure time, he wouldn't not be able to do so. Departing at 1400 hours, he will only reach KLIA-LCC Terminal around 1600 hours. Taking the Sky Bus will take another hour to reach KL Sentral, which will give him about 1730 hours to reach the terminal.

Mind you, my friend still has to travel for at least 15-20 minutes by train/taxi to reach his hotel in Bukit Bintang. By the time he checks in, it'll be late evening already. His hours, wasted just like that. Who is going to compensate? It could have been a little different if he was to arrived at the main terminal, and commute to city are with the Express Railway Link (ERL). It's 28 minutes ride away from the city.

According to him, his case was not the worst. He had a friend, whose flight was delayed from 0700 to 1200, if I remembered correctly. A 5 hours delay!

Now, judge the service level yourself. Time is golden.